Help & FAQ
Price checks
- What does the price check tell me?
- Your ticket odds compared with listed books, plus a fair market price when every leg matches. Better listed quotes show as Best, +$ found, or Behind — not a school grade.
- I won a below-fair price (or lost an ahead-of-fair one). Was EdgeFast wrong?
- Price checks measure price, not results. Bad prices can win; good prices can lose.
- Why is there no “best price” for my prop or same-game parlay?
- We shop only when the market matches confidently. Props and some SGP legs often check without a book callout.
- The AI misread my screenshot
- Open the slip in My Bets and use Edit details. Or Report an Issue on results.
How we price (methodology)
- What books and sports do you support?
- Major US books including FanDuel, DraftKings, BetMGM, Caesars, Hard Rock, Hard Rock Indiana, BetRivers, Fanatics, Bally Bet, Betparx, Thescore, Bwin, ProphetX, Sports Interaction, NoVig, Pinnacle, Bet365. Pricing focuses on NFL, NBA, MLB, NHL, NCAAF, NCAAB, WNBA, UFC, major soccer, CFL, tennis. Teasers, round-robins, cricket, golf, esports, and many futures are often read-only.
- What is a fair market price?
- Consensus odds for the same selection at check time, with sportsbook margin removed when both sides are available.
- How do you remove the sportsbook margin?
- When both sides exist, we strip the two-way margin and use the fair probability. When only one side is available, we use that implied price and label the method. We never invent a fair price without a match.
- What are the known limitations?
- Props and niche markets may only partially match. SGPs need a ticket-scale fair or we abstain. A check is a snapshot at check time.
- What are your error and abstention rates?
- Measured in beta. When we cannot price a market, we return unmatched with a named reason.
- How does this relate to beating the market?
- EdgeFast tracks your price vs the close over time. One strong check is not proof of skill.
What counts as a check?
- What uses my monthly checks?
- Screenshot uploads you check. 10/month on Free, 100 on EdgePro. Opening saved slips does not use a check. Already-settled bulk uploads are free; live or upcoming games in those uploads use one check each.
- What slip types are supported?
- Singles, parlays, SGP, and SGP+ for major US sports. Unsupported types can still be read with a named reason and do not use a check.
Pending & settled bets
- Why is my bet still “Pending”?
- Results update after games finish and official stats land. You’ll see WON, LOST, PUSH, VOID, or NO RESULT when it settles.
- Will I get notified when a bet settles?
- Yes. In-app notifications and email if verified on Profile. Enable push if prompted.
- A slip stayed pending for days
- Feed gaps or voids can leave a slip pending or NO RESULT. Email support@edgefast.ai with the My Bets link.
My Bets & Edge Board
- What is "Check a price"?
- Choose Check a price (default) or Save to My Bets before upload. Price checks use one check and save as Checked (off settled W–L / return % / beat-the-close). Saving a Checked slip uses no extra check.
- What happens when I save vs post?
- Save keeps the slip private in My Bets (not used for public training). Posting to Edge Board (EdgePro or EdgeMax) makes a checked slip public while the game is upcoming. Public Board screenshots and post text may be used to operate and improve grading. EdgeFast never sells picks.
- What is a “House post” on Edge Board?
- A House post is from an EdgeFast-operated account (Desk or founder), not an independent community bettor. Those posts stay labeled on the list, the post, and the profile. House comments stay labeled — they are not other bettors piling on.
- If I post a screenshot to Edge Board, is it used for training?
- Public Board screenshots and post text may be used to operate and improve grading. Private My Bets are not. You confirm this at post time. Details: Terms §6a and Privacy §2a.
- Can I remove a slip from My Bets?
- Yes. Open the slip and use Delete. Settled Board posts stay visible after delete. Delete before settle marks the post removed before settle.
Usage limits
- How many betslips can I check?
- Free: 10/month. EdgePro: 100/month. EdgeMax: 300/month. Board posting needs EdgePro or EdgeMax.
- What happens when I hit my limit?
- Upgrade, buy credits, or wait for reset.
Plans, billing & refunds
- How do I cancel?
- Paid plans automatically renew until you cancel. Profile → Plan & Usage → Manage billing opens Stripe. Cancel there online to stop the next renewal — you do not need to call. You keep access through the paid period. If you do not see Manage billing, email support@edgefast.ai.
- Can I get a refund?
- Subscriptions and credit packs are non-refundable except where required by law or if charged in error. Contact support@edgefast.ai within 30 days with your receipt.
- I paid but I’m still on Free
- Tier updates usually appear within a minute. Refresh Profile or sign out and back in. After 10+ minutes, email support with your checkout email.
- What are credit packs?
- 1 credit = 1 extra check. Credit packs are a one-time purchase and do not renew. Purchased credits do not expire. Complimentary extra credits may expire; we’ll show a date when they do. Used after your monthly quota.
Account & privacy
- How do I contact EdgeFast?
- Email support@edgefast.ai. Mail: EdgeFast LLC, c/o ZenBusiness Inc., 2040 Linglestown Road, Suite 109, Harrisburg, PA 17110. 1-800-GAMBLER is a problem-gambling helpline, not EdgeFast support.
- How do I delete my account?
- Profile → Delete account (type DELETE to confirm). Cancel any active Stripe subscription in Plan & Usage → Manage billing first — deletion is blocked while a subscription ID is still on the account. Deletion does not refund past charges.
- Is EdgeFast betting advice?
- No. EdgeFast is informational price discovery. You decide whether to bet. 21+ only. If gambling is causing harm, call 1-800-GAMBLER. 1-800-GAMBLER is a problem-gambling helpline, not EdgeFast support.
Report an issue
- How do I report a wrong check or bug?
- On results or history detail, tap Report an issue. Pick a category and optional details.
- Still need help?
- Email support@edgefast.ai. Mail: EdgeFast LLC, c/o ZenBusiness Inc., 2040 Linglestown Road, Suite 109, Harrisburg, PA 17110. 1-800-GAMBLER is a problem-gambling helpline, not EdgeFast support.