Help & FAQ

Quick answers before you email support. For billing errors or account deletion, contact support@edgefast.ai.

Grades & expected value

What does my A–F grade mean?: Your grade compares the price on your slip to a fair no-vig market estimate. A higher grade means better expected value (EV) at the time you placed the bet, not a prediction that you will win.
I won but got a D (or lost with an A). Was EdgeFast wrong?: Not necessarily. Grades measure price quality, not short-term results. A bad-price bet can still win, and a good-price bet can still lose. Variance is normal over small samples.
Why is there no “best price” for my prop or SGP?: We shop prices when our data feed has a confident match for that market. Player props, niche markets, and some SGP legs are harder to match, so you may see a grade without a line-shop suggestion.
The AI misread my screenshot: Use Report an Issue on the results screen (wrong extraction). A clear, uncropped screenshot with all legs visible works best. Boosted or SGP tickets can be trickier to read.

Why is my bet still “Pending”?: We update results after games finish and official stats are available, usually within a few hours and sometimes longer for props. You’ll see WON/LOST/PUSH in History when it settles.
Will I get notified when a bet settles?: Yes. In-app notifications and email (if your account email is verified on Profile). Enable push notifications in your browser if prompted.
A slip stayed pending for days: If we can’t match the event to final results (postponement, void rules, or feed gaps), a slip may remain pending or eventually show as ungraded. Email support@edgefast.ai with the History link.

How do I cancel?: Profile → Manage Billing (Stripe portal). Cancel stops future charges; you keep access through the end of the paid period.
Can I get a refund?: Subscriptions are non-refundable except where required by law or if you were charged in error. Contact support@edgefast.ai within 30 days of a mistaken charge with your receipt.
I paid but I’m still on Free: Tier updates usually appear within a minute. Refresh Profile or sign out and back in. If it’s been 10+ minutes, email support with the account email you used at checkout.
What are credit packs?: One-time bonus analyses used after your monthly plan quota. They expire 180 days after purchase. See Pricing for pack sizes.

How many betslips can I grade?: Free: 10/month (all slip types including SGP+). EdgePro: 100/month. EdgeMax: 300/month. Edge Board posting and track record require EdgePro or EdgeMax.
What happens when I hit my limit?: You’ll see a message on upload. Wait for your monthly reset, upgrade, or buy a credit pack (paid users).

How do I delete my account?: Email support@edgefast.ai from the address on your account and ask for deletion. Cancel any active subscription first via Manage Billing.
Is EdgeFast betting advice?: No. EdgeFast is informational price discovery. You decide whether to bet. 21+ only. If gambling is a problem, call 1-800-GAMBLER.

How do I report a wrong grade or bug?: On any results or history detail page, tap Report an Issue. Pick a category and optional details. We review reports in our admin queue.
Still need help?: Email support@edgefast.ai. EdgeMax subscribers: we aim to reply within 24 hours on business days.